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September 9, 2026

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public safety software

TriTech Switches Sponsors

June 1, 2018 by John McNulty

Bain Capital Private Equity has agreed to acquire TriTech Software Systems, a provider of public safety software programs, from Insight Venture Partners.

TriTech’s cloud-based software suite, marketed under the Inform, Zuercher, IMC, Impact, Respond, and CrimeMapping brand names, is active with every facet within the public safety incident-response sector, including 911 notification, computer-aided dispatch, field-based reporting, records management, jail management, analytics and intelligence, patient care reporting, and ambulance billing. The customers of TriTech include the California Highway Patrol, the largest state police agency in the United States, and more than 4,000 other police, fire, and EMS agencies. The company, led by CEO Tony Eales, was founded in 1992 and is headquartered in San Diego (www.tritech.com).

“Bain Capital has a long history of supporting technology and software companies in accelerating their growth,” said Mr. Eales. “Their commitment to our vision underscores the strength of our differentiated products and the potential to further extend the range of public safety solutions we offer to serve our customers.” Earlier investments by Bain in the software sector include Applied Systems, BMC Software, MYOB, Skillsoft, Symantec, Viewpoint Construction Software, Vertafore, and Waystar.

“We are excited to partner with TriTech’s talented management team to drive continued growth, organically and through acquisitions, as we build upon their leading public safety platform and look to bring new solutions to market to meet evolving customer needs,” said Darren Abrahamson, a Managing Director at Bain Capital Private Equity.

Bain Capital Private Equity was founded in 1984 and invests in the consumer and retail; financial and business services; healthcare; industrials; and technology, media and telecommunications sectors. The firm has a team of approximately 220 investment professionals with offices in Boston, Chicago, New York, Palo Alto, San Francisco, Dublin, London, Munich, Melbourne, Mumbai, Hong Kong, Shanghai, Sydney and Tokyo (www.baincapitalprivateequity.com).

“Since our investment in 2014, we have enjoyed partnering with TriTech to drive exceptional growth as the company has become a leader in public safety software,” said Richard Wells, a Managing Director at Insight Venture Partners. “We wish the company and the management team well as they enter this next phase of scaling.”

Insight Venture Partners makes expansion and late stage investments in software, e-Commerce, internet and data-services businesses. Founded in 1995, Insight has raised more than $18 billion and made more than 300 investments. The firm is headquartered in New York (www.insightpartners.com).

William Blair & Company (www.williamblair.com) was the financial advisor to TriTech.

The transaction is expected to close during the second quarter of 2018.

© 2018 Private Equity Professional | June 1, 2018

Filed Under: New Platform, News, Studies, Transactions Tagged With: public safety software

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