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July 12, 2026

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business process outsourcing

EQT Acquires Cast & Crew

December 11, 2018 by John McNulty

Private equity firm EQT, through its eighth fund, has agreed to acquire Cast & Crew Entertainment Services from Silver Lake. Silver Lake acquired Cast & Crew in July 2015 from ZM Capital, Veronis Suhler Stevenson and Emigrant Capital.

Cast & Crew is a provider of payroll and human resources, accounting and financial, workflow and productivity software and services to the film, television, live entertainment and commercial production markets in North America. Production companies use the company’s services to manage (i) payroll processing and related regulatory filings; (ii) production accounting; (iii) workers’ compensation insurance coverage and claims administration; (iv) residuals processing; (v) procurement and purchasing services; (vi) labor relations; and (vii) production incentives guidance and reporting.

Cast & Crew is headquartered in Burbank, CA and has field operations in Albuquerque, Baton Rouge, Wilmington, Vancouver, New York, Atlanta, New Orleans and Toronto. The company was founded in 1976 and is led by CEO Eric Belcher and President John Berkley (www.castandcrew.com).

The buy of Cast & Crew will be made through EQT VIII, a €10.75 billion fund which closed in February 2018 to invest in the healthcare, TMT and services sectors.

“This is an important transaction for EQT’s large buyout business, as it represents our first transaction in the US in the TMT and services sectors,” said Morten Hummelmose, Chairman of EQT Partners and Head of EQT Equity US. “EQT has a long and successful track record of developing technology companies, and we are confident this will be a great partnership that will benefit Cast & Crew and all of its stakeholders.”

EQT invests in medium-sized companies operating in a range of industries in Northern Europe, Eastern Europe, China and the US. Sectors of interest include industrials; consumer goods & retail; services; technology, media and telecom; energy; environment; and healthcare. The firm was founded in 1994 in Sweden and has offices in 14 countries across Europe, Asia and North America (www.eqtpartners.com).

EQT will support Cast & Crew in its next phase of development as the company focuses on expanding its products and services in both current and new verticals. Additionally, EQT will leverage its European presence to accelerate the company’s international expansion, initially focused in Europe.

“We have been very impressed with the company’s performance and vision for continued transformation in the entertainment industry,” said Kasper Knokgaard a Partner at EQT. “We are delighted to have the opportunity to help shape the next phase of growth for Cast & Crew, together with an exceptionally talented group of people being led by CEO Eric Belcher and President John Berkley — supported by an outstanding executive management team. Cast & Crew will be able to leverage the entire EQT platform, including our deep sector expertise and network of industrial advisors, to capitalize on the growth opportunities in current and untapped market segments.”

“We thank Cast & Crew’s outstanding management team and employees for their partnership during a period characterized by impressive growth, accelerating technology innovation and expansion into new entertainment end markets. We hope and expect that the company will achieve continued success under EQT’s ownership,” said Joe Osnoss and Lee Wittlinger, Managing Directors at Silver Lake, in a released statement.

Silver Lake invests in technology and technology-enabled industries.  The firm has over 100 investment professionals located in Silicon Valley, New York, London, and Hong Kong and has $45 billion in assets under management and committed capital (www.silverlake.com).

Moelis & Company and Morgan Stanley were the financial advisors to Cast & Crew and Goldman Sachs & Co. was the financial advisor to EQT.

© 2018 Private Equity Professional | December 11, 2018

Filed Under: New Platform, Transactions Tagged With: business process outsourcing

One Equity Partners Exits Expert Global

June 7, 2016 by John McNulty

 Alorica has entered into an agreement to acquire the stock of Expert Global Solutions, a business process outsourcing company, from One Equity Partners.

One Equity Partners first invested in Expert Global Solutions when its acquired APAC Customer Services in July 2011. In April 2012, APAC acquired NCO Group, also a provider of business process outsourcing services, and rebranded itself as Expert Global Solutions.

Today, Expert Global Solutions (EGS) provides customer management support services through voice, text, chat and email. Services include answering product-related questions, technical support, up-selling and cross-selling. EGS also provides accounts receivable management and revenue cycle management services. Customers of EGS are typically active in the healthcare, financial services, logistics, online retail, technology, telecommunications and utilities sectors. EGS has annual revenues of $1.1 billion and over 40,000 employees in 70 locations across 11 countries. The company is led by Bob Segert, President and Chief Executive Officer, and is headquartered north of Philadelphia in Horsham, PA (www.egscorp.com).

Alorica is a provider of customer management support services to customers in the communications, financial services, healthcare, retail and technology sectors. The company has 53,000 employees and $1.2 billion in revenue.  Alorica is headquartered in Irvine, CA (www.alorica.com).

Once combined, the merged companies will have approximately $2.3 billion in revenue, a staff of 52,000 in North America and 38,000 additional employees in the Philippines (26,200) and in Latin America (11,800). Andy Lee, the founder of Alorica, will be the CEO and Chairman of the combined Alorica/EGS organization. He will also be the majority shareholder.

One Equity Partners is the private investment arm of JPMorgan Chase and manages approximately $14 billion in commitments and investments. Founded in 2001, One Equity Partners has 39 investment professionals in New York, Chicago, Frankfurt, and Sao Paulo (www.oneequity.com).

Credit Suisse, Bank of America Merrill Lynch, Bank of the West, BNP Paribas and Wells Fargo have agreed to support the acquisition by providing financing commitments that expand Alorica’s current term loan and revolving credit facility to $1.1 billion.

Credit Suisse and M/Cap Advisors acted as financial advisors to Alorica. Latham & Watkins served as Alorica’s legal counsel.  J.P. Morgan Securities was the sole financial advisor to One Equity Partners and Dechert LLP served as EGS’ legal counsel.

The transaction is expected to close by the end of September 2016.

© 2016 Private Equity Professional • Private Equity’s Leading News Magazine • 6-7-16

Filed Under: Exit, Transactions Tagged With: business process outsourcing

Primus Invests in Netchex Online

April 1, 2016 by John McNulty

Primus Capital has made a growth capital investment in S&W Payroll Services (DBA Netchex Online), a provider of cloud-based payroll, human resources, and benefits software.

Netchex’s cloud-based services include payroll and tax administration, hiring and onboarding (new employee setup), labor cost tracking and benefit management. The company provides single sign-on access to a unified database across all of its applications.  Netchex customers include more than 2,500 employers located across the US but with a concentration in Southeast. The company is headquartered near New Orleans in Mandeville, LA with additional offices in Baton Rouge, Atlanta, Dallas, and Jackson, MS. Netchex was founded in 2003 by Will Boudreaux, CEO, and Stuart Ethridge, President of Sales (www.netchexonline.com).

“As the competition for talent continues to accelerate and the regulatory environment gets more complex, employers increasingly desire integrated human capital management systems,” said Jonathan Dick, Managing Director of Primus. “Netchex offers a complete solution including compliance with the Affordable Care Act to medium and small businesses that historically was only available for very large corporations.”

Primus invests in companies within the healthcare, software, technology‐enabled services, and education industries. Transaction types include management-led buyouts, control and non-control recapitalizations and growth equity investments. The firm was founded in 1983 and is investing through Primus Capital Fund VII, a $353 million fund closed in 2013. Primus is based in Cleveland (www.primuscapital.com).

“We are very excited about Netchex’s continued growth prospects. As we conducted our due diligence, we were impressed by the business model, the market opportunity and breadth of the product offering, all of which position the company to grow at accelerated rates and build on its market position as an innovator,” said Aaron Davis, a Principal of Primus. “This is a natural partnership given Primus’ focus on the human capital management industry and our history of helping growth stage companies realize their potential.”

Seattle-based Cascadia Capital (www.cascadiacapital.com) was the financial advisor to Netchex on this transaction.

Published April 1, 2016 by Private Equity Professional, private equity’s leading news magazine. Copyright © 2016 Sun Business Media, LLC. All rights reserved. 

 

Filed Under: New Platform, Transactions Tagged With: business process outsourcing

Owner Resource Group Acquires GC Services

January 13, 2016 by John McNulty

Private equity firm Owner Resource Group (ORG) has acquired GC Services, a provider of business outsourced services. NB Alternatives Advisors – a subsidiary of Neuberger Berman – co-invested in this transaction with ORG.

GC Services is a provider of accounts receivable management and business process outsourcing services to Fortune 500 companies, large financial institutions and large governmental entities. According to ORG, the company is one of the oldest and largest accounts receivable management companies in the United States.

Sectors of specific concentration for GC Services include banking and financial services, cable and satellite, consumer goods, computer manufacturing, retail, telecommunications, utility, automotive, mortgage, student loans, and various governmental sectors. GC Services was founded in 1957 by Jerold Katz as a collection operation dedicated to accounts receivable management for the oil and gas industry. Today the company has nearly 8,000 employees and over 24 call centers. GC Services is headquartered in Houston (www.gcserv.com).

“I’ve known Owner Resource Group for several years through their involvement in the ARM and BPO industries,” said Frank Taylor, President and CEO of GC Services. “ORG has a track record of facilitating growth while supporting management’s focus on operational execution, which means GC will continue to provide superior customer value. With the current executive management team intact, this makes ORG the perfect partner for GC.”

“We look forward to our partnership with GC and its management team,” said ORG Managing Director Jon Gormin. “GC has an outstanding track record of growth, compliance and customer service which ORG looks forward to supporting. The company is well positioned for expansion while continuing to serve their outstanding customer base.”

Owner Resource Group invests in companies with revenues greater than $15 million. Sectors of interest include manufacturing, distribution, and niche services. The firm is based in Austin, TX (www.orgroup.com).

© 2016 PEPD • Private Equity’s Leading News Magazine • 1-13-16

Filed Under: New Platform, Transactions Tagged With: business process outsourcing

Glencoe Capital Buys Dialogue Marketing, Merges with Budco and NOVO1

January 31, 2014 by John McNulty

Glencoe Capital’s Michigan Opportunities Fund, has made an investment in Dialogue Marketing, a provider of customer engagement services.

Dialogue Marketing provides customer engagement services including predictive analytics, CRM, social media, lead generation, customer care, inside sales support, and order fulfillment services. The company is headquartered in Troy, MI and has four other locations in the US and one in Costa Rica with a combined workforce of 1,300 employees (www.Dialog-Marketing.com).

With the close of the acquisition, Dialogue Marketing will be combined with Glencoe’s existing marketing services and customer care businesses, Budco and NOVO 1, which were merged last year into a new entity called Dialog Direct (www.Dialog-Direct.com).

Ron Risher, the current Executive Chairman and CEO of Budco, has been named Executive Chairman and CEO of Dialog Direct. The total revenue of the three combined entities exceeds $200 million annually and has 4,100 employees in 12 operating facilities in the US and one in Costa Rica serving Latin America. The new organization will be headquartered in the Detroit suburb of Highland Park where Budco is presently headquartered.

Budco is a business process outsourcing company providing technology- enabled marketing services to the automotive, pharmaceutical, healthcare, retail, travel, leisure and consumer packaged goods sectors. The company was founded in 1982 and is based in the Detroit suburb of Highland Park. Glencoe Capital acquired the company in November 2011 (www.budco.com).

NOVO 1 is a provider of inbound customer contact services. The company serves a range of sectors through its call centers in Texas, Montana, Michigan and Wisconsin. Call center services include product support, customer retention, program enrollment, appointment setting, and sales. NOVO 1 was founded in 1984 and is headquartered in Fort Worth, TX. Glencoe Capital acquired the company in March 2010 (www.novo1.com).

“We are excited to fully integrate the collective strengths of these high-performing companies,” said Doug Kearney, Principal of Glencoe Capital. “Based upon their similar cultures and industry vertical expertise, we are confident that the organization will quickly demonstrate expanded service potential to both existing and new clients. The deal increases capacity, enhances capabilities and provides additional competitive differentiation for our company, particularly in the areas of big data, predictive analytics and social media.”

Glencoe Capital makes acquisitions and growth equity investments in lower-middle market companies that have EBITDAs between $3 million and $15 million. The firm has completed over 45 acquisitions, representing over $ 1.6 billion in transaction value. The firm currently manages three funds: the Glencoe Capital Michigan Opportunities Fund, Glencoe Capital Partners III, and Glencoe Capital Partners II. Founded in 1993, Glencoe Capital has offices in Chicago and in the Detroit suburb of Birmingham (www.glencap.com).

“Dialogue Marketing’s sophisticated analytics and customer interaction strategies blend perfectly with NOVO 1’s customer care solutions and Budco’s technology-enabled marketing solutions. By joining forces we bring together industry thought-leadership and proprietary technology to be leveraged between companies, supported by a passionate and innovative culture,” said Mr. Kearney.

© 2014 PEPD • Private Equity’s Leading News Magazine • 1-31-14

Filed Under: Add-on, Transactions Tagged With: business process outsourcing

The Gores Group Acquires Outsourcing Services Business from Davis + Henderson

March 8, 2013 by

The Gores Group has entered into an agreement to acquire three business units from the Davis + Henderson Corporation. The three businesses are engaged in business process outsourcing, coupon and rebate processing, and real estate software. The transaction is expected to close in the second quarter of 2013.

These business units will be operated under a newly formed platform company called Millennium Process Group, which is headquartered in East Mall, Ontario with regional offices located in Saint John, New Brunswick and London, Ontario (no website found).

“The Gores Group is excited about the formation of Millennium Process Group as a result of the acquisition of these D+H assets,” said Victor Otley, Managing Director for The Gores Group. “This platform will provide current and future customers a stable service delivery platform focused on the Canadian market. The current operating teams will continue to manage these business units as we look to expand both the scope and depth of service offerings. We look forward to working with management and employees as we build out our services and capabilities independently from D+H.”

The Gores Group makes control investments in non-core, underperforming or undervalued businesses in the United States and Europe. The firm maintains an in-house team of over 60 M&A and operations professionals in the US and Europe. The Gores Group was founded in 1987 and has offices in Los Angeles, CA; Boulder, CO and London, UK (www.gores.com).
Davis + Henderson is a provider of technology services to North American banks, credit unions and other financial services providers. Services provided include loan administration services, payment services, and membership marketing programs. The company is based in Toronto (www.dhltd.com).

© 2013 PEPD • Private Equity’s Leading News Magazine • 3-8-13

Filed Under: New Platform, Transactions Tagged With: business process outsourcing

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