Private equity firm Trilantic North America has made an investment in 24-7 Intouch, a provider of customer support services. The investment by Trilantic will be used by the company to increase the scale of its operations including investing in new technology, developing new facilities, and adding new management.
24-7 Intouch is a call center outsourcing company that provides voice, live chat, e-mail and social media customer service support. The company was founded in 2000 by CEO Greg Fettes and COO Jeff Fettes, and they will remain the majority shareholders of the company and will continue to lead the business. 24-7 Intouch has facilities in Dallas, Denver, Los Angeles, Tampa, Guatemala City, New Delhi, and Winnipeg (headquarters) (www.24-7intouch.com).
“We have been fortunate to grow rapidly over the last 15 years, in part due to our focus on innovation and consistently over-delivering for clients and their customers,” said Greg Fettes. “We obsess about our clients and chose a growth equity partner that understands what that means. Our partnership with Trilantic will allow us to seamlessly continue on our current path and we believe their experience and network will enhance our ability to execute.”
Trilantic makes control and significant minority investments in North America and European companies that have enterprise values of $100 million to $1 billion. Sectors of interest include business services, consumer, energy, financial services and media & telecommunications sectors. Trilantic was formed in 2009 by the former principals of Lehman Brothers Merchant Banking and currently manages four funds with aggregate capital commitments of $5.7 billion. The firm is based in New York (www.trilantic.com).
“We are delighted to partner with Greg, Jeff and the entire 24-7 Intouch team,” said Jeremy Lynch, a partner at Trilantic. “This team’s combination of entrepreneurial spirit, relentless client focus, and deep operational expertise are truly differentiated. We look forward to supporting 24-7 Intouch with significant financial capital and other resources as the company continues to capitalize on the many growth opportunities that lie ahead.”
“Trilantic has a reputation for supporting management teams in the execution of growth strategies both domestically and abroad,” said Jeff Fettes. “I look forward to working with the team at Trilantic to achieve our shared goals. Together we will continue to be at the forefront of multi-channel customer service.”
Robert W. Baird & Co. (www.rwbaird.com) was the financial advisor to 24-7 Intouch. Fillmore Riley (www.fillmoreriley.com) provided legal advice to 24-7 Intouch and Kirkland & Ellis (www.kirkland.com) advised Trilantic.
© 2016 Private Equity Professional • 2-9-16