LiveVox provides a suite of integrated contact center services, including predictive dialing, automated call distribution (ACD), interactive voice response (IVR), call recording and reporting/business analytics tools, via a unified multi-tenant cloud platform. LiveVox has more than 175 customers that operate across a variety of industries, including financial services, healthcare and telecommunications, as well as outsourced call centers. LiveVox was founded in 1999 and will remain headquartered in San Francisco. The company will also maintain its operations in Atlanta; Denver; Medellin, Colombia; and Bangalore, India (www.livevox.com).
“LiveVox is well-positioned to capitalize on the increasing demands on companies to become more efficient and responsive to customers’ complex and evolving needs,” said Rajeev Amara, Managing Director of Golden Gate Capital. “Already a market leader, LiveVox has strong momentum as evidenced by its impressive track record of growth. We look forward to supporting LiveVox’s highly talented management team as they continue to execute their strategic plan for the company, broadening its reach and enhancing its product set.”
Golden Gate Capital targets companies across a range of industries and transaction types, including leveraged buyouts, recapitalizations, corporate divestitures and spin-offs, build-ups and venture stage investing. The firm has approximately $12 billion of capital under management and is based in San Francisco (www.goldengatecap.com).
“This is a very exciting new chapter for our company, and we are thrilled that a world-class investment firm such as Golden Gate Capital has recognized the growth potential in our business,” said Louis Summe, Chief Executive Officer of LiveVox.
© 2014 PEPD • Private Equity’s Leading News Magazine • 3-25-14